Customer Onboarding Executive Suvit Fintech Pvt Ltd

0 years

0 - 0 Lacs

Katargam, Surat, Gujarat

Remote

Job Brief: Join our dynamic team as a Customer Onboarding Specialist and be the first point of contact for new customers! You'll guide them through our product setup, provide exceptional support, and ensure they get the most value from our solutions. If you're tech savvy, customer-focused, and thrive in a fast-paced environment, we want you! Key Responsibilities: Conduct engaging onboarding sessions via Anydesk, UltraViewer, and Zoho Meet. Assist customers with Tally automation setup (Banking, Sales, Purchase). Provide clear, step-by-step training and resolve product queries. Follow up with customers via email, WhatsApp, and calls to maintain engagement. Create and update FAQs, tutorials, and educational content. Track customer progress using Excel and maintain accurate records. Effectively manage your schedule to optimize onboarding slots. Deliver impactful group training and webinars. Collaborate with product and tech teams to share feedback and improve processes. Why Join Us? Opportunity to work with a supportive, innovative team. Develop your skills in customer success and product training. Make a tangible impact on customer satisfaction and product adoption. What We’re Looking For: 2+ years in Customer Support, Account Management, or Customer Success. Strong communication and presentation skills. Experience with CRM tools and remote desktop software. Organized, self-motivated, and customer-focused. Bachelor’s Degree preferred but not mandatory. Interested Candidates Can share their CV on divya.patel @suvit.io or can contact on 9898042073 Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9898042073

Posted 2 months ago

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Data Entry Operator (DEO) Facets Jewels

0 years

0 - 0 Lacs

Katargam, Surat, Gujarat

Work from Office

Enter and update diamond-related data. Process orders, invoices, and other business documentation. Proficiency in MS Excel, data management tools. Strong attention to detail and organizational skills. Experience: 0 to 6 months Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Day shift Location: Katargam, Surat, Gujarat (Preferred) Work Location: In person

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Inside Sales Executive Suvit Fintech Pvt Ltd

0 - 6 years

0 - 0 Lacs

Katargam, Surat, Gujarat

Work from Office

Job Role - Sales Executive About company: Suvit Fintech Pvt. Ltd. provides a cutting-edge cloud and on-premise automated accounting platform that caters to all your accounting needs. Our platform is trusted by over 6,000 tax professionals, empowering them with tools for enhanced efficiency, accuracy, and seamless integrations. As a company focused on innovation, we are committed to simplifying financial management through advanced technology and tailored solutions, helping businesses of all sizes thrive in today’s fast-paced digital landscape. Roles & Responsibilities Call potential customers from the leads we give you. Understand their business needs and schedule product demos. Give simple, clear demos of our software and how it helps them. Solve customer doubts and explain how Suvit can save their time. Follow up regularly and convert leads into paid customers . Achieve your monthly sales targets – and earn rewards! Follow our easy-to-understand sales process (SOP). Help onboard new customers smoothly after the sale. Key Skills 1 to 6 years of experience in Inside Sales / Tele Sales / B2C Sales . Must be comfortable talking to customers on phone/video . Good at communication and convincing skills . Must know Hindi & English (both are important). Ready to work with monthly targets (we’ll support you to succeed!). Education Graduate from any recognized university (MBA or M.com Freshers Preferred ) What You’ll Get: Competitive salary + performance-based incentives. Career growth opportunities in a fast-moving SaaS company. Fun, supportive, and learning-focused team culture. A chance to help businesses across India go digital! Interested Candidates Can share their CV on divya.patel@suvit.io or can contact on 9898042073 Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9898042073

Posted 3 months ago

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Customer Support Executive - Chat Support Suvit Fintech Pvt Ltd

1 years

0 - 0 Lacs

Katargam, Surat, Gujarat

Work from Office

Location: Surat Experience: 1+ Year Role Overview We are looking for a Customer Support Executive (Chat) to join our team in Surat. You’ll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user experience, collaborating with product teams, and continuously improving support content and tools. You will also contribute to content creation and fine-tuning our AI chatbot for an even better support experience. Key Responsibilities - Provide real-time customer support via chat and email (voice support during initial onboarding). - Understand and resolve user queries efficiently and empathetically. - Maintain high support quality standards and quick response times. - Guide users through onboarding, troubleshooting, and feature usage. - Document recurring issues and help update internal knowledge base, FAQs, and canned replies. - Analyze chat logs and user feedback to identify pain points and improve workflows. - Collaborate closely with the technical and product teams to address issues and align updates with customer communication. - Assist in updating and enhancing AI chatbot flows and correcting inaccurate responses. - Contribute ideas to improve the overall customer experience and support processes. Requirements - Minimum 1 year of experience in customer support (chat, voice, or email). - Strong written and verbal communication in English and Hindi. - Willingness to start with voice support before moving fully into chat support. - Basic understanding of SaaS platforms or accounting tools (training will be provided). - Good writing skills for support materials like FAQs and help guides. - Analytical thinking to assess support data and drive improvements. - Must be based in Surat or willing to relocate. - Interest in AI, automation, or chatbot technologies is Plus - Familiarity with tools like Freshdesk, Intercom, Google Sheets, or similar. Interested Canddiates can share their CV on divya.patel@suvit.io or can contact on 9898042073 Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9898042073

Posted 3 months ago

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